Terms & conditions

These Terms & Conditions govern your use of this website and the purchase of products offered through it. By accessing the website or placing an order, you agree to these Terms.

1. About This Website

This website is owned and operated by an individual trading as an online retailer (“the Owner”). If you have any questions, contact details are provided at the end of these Terms.

2. Use of the Website

By using this website, you confirm that you:

  • are at least 18 years old,

  • are legally capable of entering into binding contracts, and

  • will use the website in accordance with these Terms and applicable UK laws.

This website may update, modify or remove content at any time without notice.

3. Products

This website sells jewellery and related products. Some items are made to order, which may affect dispatch times. Product descriptions aim to be accurate, but minor variations (e.g., colour, size) may occur due to natural materials or display differences.

4. Orders

When you place an order, you will receive an email confirmation. This does not constitute acceptance. A contract is formed only when the order is dispatched.

This website reserves the right to refuse or cancel orders where:

  • a product is unavailable,

  • an error appears in price or description,

  • fraudulent or suspicious activity is suspected.

5. Prices and Payment

All prices are shown in GBP (£). Payments must be made at checkout using the payment methods available. Card details are processed securely by a third-party provider; this website does not store full card information.

6. Delivery

Delivery charges and timelines are displayed during checkout. Delivery times are estimates and may be affected by carrier delays, customs checks (for international orders), or other factors beyond the website’s control.

Risk of loss passes to the customer upon delivery.

7. Returns and Refunds

Returns and refunds are governed by the Returns & Refunds Policy below, which forms part of these Terms.

8. Personal Data

Use of personal information is governed by the Privacy Policy, which also forms part of these Terms.

9. Intellectual Property

All content on this website—including images, text, logos and product designs—is the property of the Owner. It may not be copied, distributed or used without written permission.

10. Limitation of Liability

This website is not liable for:

  • indirect or consequential losses,

  • loss of profit, revenue, or data,

  • delays outside reasonable control.

Nothing in these Terms excludes liability for death or personal injury resulting from negligence or for anything else that cannot be excluded under UK law.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be resolved by the courts of England and Wales.

12. Contact

For questions about these Terms:

Victoria Williams
77 Almond Avenue
Guildford
England
Email: info[@]vitajewellerydesign.co.uk