Return Policy

This Returns & Refunds Policy explains how customers may return items purchased from this website.

1. Right to Cancel (Consumer Contracts Regulations)

Customers have the right to cancel most online purchases within 14 days of receiving the goods, without providing a reason.

To cancel, the customer must notify this website within the 14-day period.

2. Items That Cannot Be Returned

Under UK law, returns are not accepted for:

  • Personalised or bespoke items

  • Made-to-measure products

  • Items created specifically on request

This includes customised jewellery or items produced to the customer’s specification.

3. Condition of Returned Items

Items must be returned:

  • unused

  • in original condition

  • with all packaging intact

4. Return Shipping Costs

Unless an item is faulty or incorrectly supplied, the customer is responsible for:

  • return postage

  • ensuring the item is safely delivered

Tracked or insured return shipping is recommended.

5. Faulty or Incorrect Items

If a product is faulty or the wrong item is delivered:

  • the customer must contact this website as soon as reasonably possible

  • a replacement or refund will be offered

  • return shipping costs will be covered where appropriate

This does not affect statutory consumer rights.

6. Refunds

Once a return is received and inspected:

  • refunds will be issued to the original payment method

  • refunds will be processed within 14 days of receiving the returned goods

  • original delivery charges are refundable only for cancelled (non-bespoke) orders

Postage for returned items is not refundable unless the item is faulty.

7. How to Request a Return

Contact:

Victoria Williams
77 Almond Close
Guildford
England
Email: info[@]vitajewellerydesign.co.uk

Please include:

  • order number

  • description of the item

  • reason for return

  • photos where relevant

8. Exchanges

Exchanges may be offered where stock allows. Otherwise, a refund will be provided.

9. Changes to This Policy

This website may update this Policy to reflect changes in law or business processes. Updated versions will be posted on this page.